Services

Curriculum -

1. Safety & Emergency Procedures

Evacuation Protocols: Training on efficient evacuation during emergencies.
Firefighting Techniques: Handling onboard fires using appropriate equipment.
First Aid & CPR: Administering basic first aid and performing CPR.
Emergency Equipment Use: Familiarity with life vests, oxygen masks, and fire extinguishers.

2. In-Flight Service & Customer Care

Food & Beverage Service: Managing in-flight catering and dietary requests.
Passenger Handling: Assisting passengers with special requirements.
Conflict Resolution: Addressing and resolving onboard issues professionally.

3. Aircraft Familiarization

Cabin Layouts: Understanding different aircraft configurations.
Safety Equipment: Hands-on training with onboard safety devices.
Technical Training: Basic knowledge of aircraft functions and safety procedures.

4. Communication & Language Skills

Effective Communication: Enhancing verbal and non-verbal communication.
Language Proficiency: Emphasis on English and possibly other languages for international flights.

5. Personality Development & Grooming

Professional Appearance: Maintaining uniform standards and personal hygiene.
Confidence Building: Developing poise and effective body language.
Presentation Skills: Improving posture, voice modulation, and etiquette.

6. Emergency Situation Handling

Crisis Management: Training for various onboard emergencies.
Team Coordination: Working effectively with fellow crew members during crises.

7. Airport & Inter-Department Coordination
Airport Procedures: Understanding check-in, boarding, and baggage handling.
Teamwork: Collaborating with ground staff and other departments.

8. Food & Catering Services

Service Protocols: Serving meals and beverages to passengers.
Dietary Needs: Managing special dietary requests and preferences.

9. Flight Evaluation

Mock Drills: Simulated flight scenarios to assess readiness.
Performance Assessment: Evaluating response to various in-flight situations.

Curriculum -

1. Airport Operations & Management

Airport Infrastructure: Understanding terminal layouts, check-in counters, baggage claim areas, and security zones.
Stakeholder Roles: Familiarity with the roles of airlines, ground handling agencies, and regulatory bodies.
Regulations & Safety: Knowledge of airport regulations, safety protocols, and emergency procedures.

2. Passenger Handling & Customer Service

Check-in Procedures: Managing passenger check-in, issuing boarding passes, and handling luggage.
Boarding & Arrival: Coordinating boarding processes and assisting passengers upon arrival.
Customer Interaction: Providing information, addressing queries, and resolving complaints to ensure a positive passenger experience.

3. Baggage & Cargo Handling

Baggage Management: Handling checked baggage, ensuring proper tagging, and managing lost luggage claims.
Cargo Operations: Understanding cargo documentation, loading/unloading procedures, and safety measures.

4. Security & Safety Protocols

Security Screening: Conducting passenger and baggage screening in compliance with aviation security standards.
Emergency Response: Training in firefighting, evacuation procedures, and first aid.
Ramp Safety: Ensuring safety during aircraft turnaround, including marshaling and fueling operations.

5. Communication & Soft Skills

Effective Communication: Enhancing verbal and non-verbal communication skills for clear interaction with passengers and colleagues.
Language Proficiency: Improving proficiency in English and possibly other languages to cater to international passengers.
Personality Development: Building confidence, grooming, and professional etiquette.

6. Technical Skills

Reservation Systems: Training on Global Distribution System (GDS) like Galileo/Amadeus for booking and ticketing.
Flight Operations: Understanding flight schedules, load balancing, and turnaround times.

Curriculum -

1. Introduction to Airline Ticketing

Airline Ticketing Fundamentals: Understanding the basics of airline ticketing, including the types of tickets and their purposes.
Ticketing Process: Learning the step-by-step process of issuing tickets, from booking to final issuance.

2. Ticketing Policies and Procedures

Fare Construction Rules: Studying the rules and guidelines for constructing fares, including factors like distance, class, and seasonality.
Ticketing Policies: Understanding various policies related to ticketing, such as refund, cancellation, and reissue policies.
Passports and Visas: Gaining knowledge about the requirements and procedures for obtaining passports and visas for international travel.

3. Location Geography and Reservation

World Geography: Learning about global geography, including countries, cities, and time zones.
IATA Codes: Familiarizing with IATA codes for airlines and airports.
Reservation Systems: Understanding the basics of airline reservation systems and their functionalities.

4. Ticketing Formalities

Travel Requirements: Understanding the formalities involved in travel, including documentation and security procedures.
Ticketing Formalities: Learning about the specific procedures involved in ticketing, such as issuing, reissuing, and refunding tickets.

5. Refund and Cancellation Policy

Refund Procedures: Studying the procedures for processing refunds, including timelines and conditions.
Cancellation Policies: Understanding the policies related to ticket cancellations, including penalties and exceptions.

6. Careers in Airline Ticketing

Career Opportunities: Exploring various career paths in the airline ticketing industry, including roles in airlines, travel agencies, and online travel portals.
Skill Development: Identifying the skills required for a successful career in airline ticketing, such as customer service, communication, and problem-solving.

Curriculum -

1. Introduction to Housekeeping

Importance & Functions: Understanding the role of housekeeping in guest satisfaction and repeat business.
Housekeeping Areas: Familiarity with front-of-house and back-of-house areas, including guest rooms, public areas, and indoor & outdoor spaces.

2. Coordination with Other Departments

Interdepartmental Collaboration: Learning how housekeeping coordinates with departments like Front Office, Engineering, Food Production, Security, Purchase, and Human Resources.

3. Layout of Housekeeping Department

Department Structure: Understanding the sections of the housekeeping department and their functions.
Department Layout: Knowledge of the layout and organization of housekeeping areas.

4. Organization of Housekeeping Department

Staff Hierarchy: Learning about the hierarchy in large, medium, and small organizations.
Job Descriptions: Understanding the duties and responsibilities of various housekeeping staff members, including Executive Housekeeper, Floor Supervisor, Guest Room Attendant, and Linen Room Supervisor.

5. Cleaning Equipment

Equipment Classification: Familiarity with different types of cleaning equipment.
Use & Maintenance: Learning the use, care, and maintenance of cleaning equipment.
Selection & Purchase: Understanding the criteria for selecting and purchasing cleaning equipment.

6. Cleaning Agents

Types of Agents: Knowledge of various cleaning agents and their uses.
Care & Storage: Learning the proper care and storage of cleaning agents.
Distribution & Control: Understanding the distribution and control of cleaning agents within the department.

7. Cleaning Routine of Housekeeping Department

General Principles: Learning the general principles of cleaning.
Work Routine: Understanding the work routine for floor supervisors and chambermaids.
Rules of the Floor: Familiarity with the rules and regulations governing housekeeping operations.

8. Cleaning Routine of Guest Rooms

Daily Cleaning: Procedures for cleaning occupied, departure, vacant, under-repair, and VIP rooms.
Evening & Second Service: Understanding evening service and second service procedures.
Weekly/Periodic Cleaning: Learning the procedures for weekly and periodic cleaning.
Spring Cleaning: Knowledge of spring cleaning procedures.

9. Housekeeping Services

Guest Room Supplies: Understanding the supplies and amenities provided in guest rooms.
Public Area Cleaning: Learning the procedures for cleaning public areas.
Specialized Cleaning: Familiarity with specialized cleaning tasks, such as carpet cleaning and upholstery care.

Curriculum -

1. Introduction to Airport Ramp Services

Overview of Airport Ground Operations: Understanding the role and importance of ramp services in airport operations.
Airport Layout and Terminology: Familiarization with airport layout, apron areas, and standard ramp operations terminology.

2. Aircraft Ground Handling

Aircraft Characteristics and Turnaround Plan: Learning about different types of aircraft and the procedures involved in their turnaround.
Ground Service Equipment (GSE): Introduction to various ground support equipment used for aircraft servicing.

3. Aircraft Loading and Unloading

Principles of Weight and Balance: Understanding the importance of weight distribution for aircraft stability.
Loading and Unloading Procedures: Techniques for safely loading and unloading baggage, cargo, and catering supplies.

4. Safety and Security Procedures

Ramp Safety: Implementing safety measures to prevent accidents and injuries on the ramp.
Security Protocols: Adhering to airport security procedures to ensure the safety of passengers and staff.

5. Emergency Response and Contingency Planning

Emergency Procedures: Training in handling emergencies such as fire, medical incidents, and aircraft accidents.
Contingency Planning: Developing plans to manage unexpected situations and minimize disruptions.

6. Environmental Awareness

Sustainability Practices: Understanding environmental regulations and implementing sustainable practices on the ramp.
Waste Management: Proper disposal and management of waste generated during ramp operations.

7. Customer Service and Communication

Interpersonal Skills: Developing effective communication skills for interacting with passengers and colleagues.
Customer Service Techniques: Providing high-quality service to enhance passenger satisfaction.